- Q. Can I use my credit card to pay for the tour?
- A. Partly yes. You can pay the deposit by your credit card through Flywire payment system. But for the payment of the balance or total tour price, we accept only bank transfers prior to the tour. We offer easier and lower cost way of the payment by Flywire or Wise which enable you to pay it by easy domestic bank transfer.
- Q. Do you accept non-Japanese currencies?
- A. No. We accept only Japanese yen for all tours.
- Q. Can I charter a bike tour for my group or family?
- A. Yes. We can arrange a chartered Epic Tour for a group of 6 or more or a chartered Relaxed Tour for a group of 2 or more at a separate date.
- Q. I am a vegetarian. Will it be a problem?
- A. If your tour includes lunch and/or dinner and if you have some dietary restrictions, please provide us details when you sign up for the tour at least a week prior to the deadline. We will cater to your requests as much as possible. Some hotels/inns or restaurants may not be able to perfectly accommodate your requests, but past tour participants who were vegetarians or had food allergies were satisfied with the food.
- Q. Can I rent an e-bike?
- A. Yes. You can rent one of the latest high-spec e-hybrid bikes. Other options for additional fees include full-carbon road bikes (Cannondale Synapse Carbon 105) and gravel road bikes (Cannondale SLATE). All of our rental bikes have Hydraulic Disc brakes. The bike rental fee includes a helmet.
Note that we rent our bikes only in tours organized our company. (We have no service of renting bikes only.)
- Q. Can I sign up for a scheduled group tour as solo traveler?
- A. Yes. Solo/single travelers are welcome to join our group tours with payment of the single supplement. The single supplement is required for all solo/single travelers. Please note that we provide single rooms wherever possible but due to the nature of some of our accommodation this is not always possible.
- Q. Can children under 15 years old join a tour?
- A. Children can also enjoy a bike tour if: you sign up for a Custom Tour to charter a tour for your family or group, plan a tour that matches the children’s biking skills and your requests; and guardians accompany the children. Please note however that we only have a limited number and size of rental bikes that children can ride.
